Privacy Policy
Effective Date: 25.01.2025
1. Introduction
Welcome to Recodive oHG ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our websites, products, or services, including PreMiD (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not access or use our Services.
2. Data Controller and Contact Information
- Entity Name: Recodive oHG
- Address: Möllendorffstraße 108, 10367 Berlin, Germany
- Email: legal@recodive.com
If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us at the email address above.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
Account Information
- Name, username, email address, and password when you create an account or register for our Services.
Payment Information
- Billing address, payment method details (e.g., credit card or PayPal info), and transaction data.
Usage Data
- Information about how you interact with our Services, including IP address, browser type, time zone, operating system, and device identifiers.
Communication Data
- Email correspondence, support tickets, and chat messages if you contact us directly.
Log Files
- Automatically collected information such as server logs, error logs, and usage logs for diagnostic and analytical purposes.
4. How We Collect Your Data
- Directly from You: When you sign up, subscribe to a service, fill out forms, or communicate with us via email or support channels.
- Automatically: Cookies, web beacons, and similar tracking technologies collect data about your device and usage patterns.
- From Third Parties: If you link third-party services (e.g., Discord) to your account, we may collect relevant information in accordance with their privacy policies.
5. Legal Bases for Processing
We process your personal data under the following legal bases, as applicable under the EU General Data Protection Regulation (GDPR):
Performance of a Contract
- Data necessary for providing our Services and fulfilling our contractual obligations.
Consent
- Where you have given explicit consent (e.g., signing up for marketing newsletters). You have the right to withdraw your consent at any time.
Legitimate Interests
- For maintaining and improving our Services, ensuring security, and analyzing usage data, except where such interests are overridden by your fundamental rights and freedoms.
Legal Obligations
- Where processing is required by applicable laws and regulations (e.g., maintaining business records, cooperating with law enforcement).
6. How We Use Your Data
We use your personal data for the following purposes:
Account Management
- Creating and managing your user account.
Providing Services
- Processing payments, delivering access to PreMiD features, and providing customer support.
Communication
- Sending you transactional emails, updates, or security alerts related to the Services.
Analytics
- Monitoring and analyzing usage and trends to improve user experience.
Compliance
- Complying with legal obligations, such as financial record-keeping or responding to lawful requests.
7. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and remember your preferences. You can control cookie usage through your browser settings. For more details, refer to our Cookie Policy (if applicable).
8. Data Sharing and Disclosure
We do not sell your personal data. We may share or disclose information under the following circumstances:
Service Providers
- Trusted third-party providers who help us operate, maintain, and improve our Services (e.g., hosting, payment processors). These providers process your data on our behalf and are contractually obligated to maintain its confidentiality and security.
Legal Requirements
- When required by law, regulation, or court order, or if necessary to defend our legal rights, protect our operations, or pursue available remedies.
Business Transfers
- In the event of a merger, acquisition, bankruptcy, or sale of assets, we may transfer your data to the relevant third party, subject to standard confidentiality practices.
9. International Data Transfers
We are based in Germany but may store or process your data outside the European Economic Area (EEA). When transferring personal data outside the EEA, we implement appropriate safeguards (such as Standard Contractual Clauses) to ensure an adequate level of data protection.
10. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. After that, we will securely delete or anonymize your personal data.
11. Your Rights (GDPR)
If you are located in the European Union or otherwise subject to the GDPR, you have the following rights regarding your personal data:
Right to Access
- Request a copy of the personal data we hold about you.
Right to Rectification
- Request corrections if your data is incomplete or inaccurate.
Right to Erasure (Right to be Forgotten)
- Request deletion of your personal data, subject to legal exceptions (e.g., where retention is required by law).
Right to Restrict Processing
- Restrict how we process your data in certain circumstances (e.g., if you dispute the accuracy of your data).
Right to Data Portability
- Obtain a copy of your data in a structured, commonly used, and machine-readable format, and transfer it to another controller where technically feasible.
Right to Object
- Object to the processing of your personal data where we rely on legitimate interests as our legal basis, unless we demonstrate compelling legitimate grounds that override your rights.
Right to Withdraw Consent
- Withdraw any consent you previously provided to us for processing your personal data, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint
- Lodge a complaint with a supervisory authority, particularly in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.
- Since we are based in Germany, you can also contact the Berlin Commissioner for Data Protection and Freedom of Information or another competent supervisory authority.
To exercise any of these rights, please contact us at legal@recodive.com. We will respond to your request in accordance with applicable data protection laws.
12. Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and transmission of information via the internet is not completely secure. You share information at your own risk.
13. Children’s Privacy
Our Services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information as soon as possible.
14. Third-Party Websites
Our Services may contain links to third-party websites or services. We have no control over and are not responsible for the privacy practices of these third parties. We recommend reviewing the privacy policies of any linked sites or services before providing any personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. By continuing to use our Services after any such changes, you acknowledge and agree to the revised policy.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Recodive oHG
Möllendorffstraße 108
10367 Berlin
Germany
Email: legal@recodive.com
Last updated on: 25.01.2025